In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees.

Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.

Course Syllabus

The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:

Module One

The Communication Process

Identifying, what is effective communication?
Recognising the different ways in which we communicate
The barriers to effective communication
Looking at Johari's™ Window, to better understand how communication flows

Module Two

Effective Communication Skills

Demonstrating a positive mental attitude
Establishing active listening
Developing your questioning skills
Using positive language

Module Three

Different Types of Influencing

Looking at influencing versus manipulation
Developing your own preferred influencing style
Understanding the different influencing styles and their uses
adopting a flexible style for the desired outcome

Module Four

Behaviour Breeds Bahaviour (Transactional Analysis)

Looking at the history of hidden transactions in communications
The hidden meaning in what we say and what we receive
How to recognise if what you're saying is calm, rational, logical and professional

Module Five

Body Language

Understanding the impact of body language in effective communication
Noticing how your own body language influences others positively and negatively
Analysing and practicing the techniques of successful body language

Module Six

It's All in the Voice

Learning the importance of tone of voice in effective communication
Realising how your tone of voice influences others

Module Seven

Written Communication

Understanding the pitfalls of opening a discussion
Identifying the different types of written communication
Recognising the importance of preparation and planning
Looking at different structures and layouts of written communication
Using the correct words and phrases

Scheduled Courses

Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.